As promised, I continue to tell my story with Gravis. 4 weeks ago I ordered a keyboard and a power-cord at Gravis’. After a real odyssey I’m now proud user of a new international mac keyboard.
After waiting 4 weeks for the power-cord I decided, that I won’t continue to crawl under my desk every morning to plug in my power-adapter, so I had the bright idea to try if another non mac power-cord fits in my power-adapter, and it does!
Happy me, I don’t need the new 12 EUR power-cord any more. So I phoned Gravis to reject my order after 4 weeks of waiting for a simple power-cord. On the other side of the phone someone told me, that it was not possible to reject personalised orders. After a short introduction into the German law about buying and rejecting the guy was happy to tell me that in my special case they could make an exception, cause the cord was not even delivered yet.
Happily, cause I thought that the call is over in half a minute, I requested that they just send the money back to my bank account. But than I was told that they could only give me back the money cash. I should come over, show the bill of the advance fee and than they rollback the order.
Really confused (remember the cash stories of the first part) I complained that I wanted to cancel the order right now, cause I can’t come over right now and it might take a few days till I find the time to fetch my money there. And if the cord arrives in between they won’t accept the rejection.
The man told me, that he doesn’t think that this is possible, but after I expressed my impatience with their store a bit harsh he gave me the opportunity to listen to their ‘hold the line’ music.
A few minutes later he picked up the call again and told me that in my special case he can for sure guarantee, that the cord won’t arrive before I came over and reject my order. A bit curious I asked:
“Oh how are you so sure if we don’t cancel the order right now?”
“Well Mr. Weiss, we made a little mistake. Somehow we missed to order this single power-cord. You have to understand that we normally only sell the whole power-adapter and not single cables”
Oh yes, I understood that life is hard inside of Gravis stores! I’ll try to go to Gravis next week. Let’s see what happens.
For me it’s more than sure, that I will never ever go into a Gravis store after this last visit. And personally I won’t go in any other store managed by these clowns any more.
